1. Introduction & Commitment
Arabic Flow ("we," "our," or "the Academy"), founded by Khaled Alsaedy, provides personalized, live one-on-one online instruction in Quran reading, Tajweed rules, Arabic language, and Islamic studies. We understand the deeply personal and sacred nature of Quranic learning and are committed to safeguarding the privacy, personal data, and dignity of our students, parents, and guardians across the globe.
This Privacy Policy describes what information we collect, how it is handled, how we protect it, and the choices available to you regarding your personal information when using our website (arabic-flow.com) and educational services.
2. Information We Collect
We collect only the essential information necessary to deliver quality, personalized educational lessons and manage your student account:
Account & Contact Details: Full name, email address, phone number (WhatsApp enabled), country, and primary time zone for accurate lesson scheduling.
Student Academic Profile: Current Arabic reading proficiency level, learning objectives (e.g., Quran recitation, Tajweed, MSA Arabic, Hifz), age bracket, and preferred instructor gender.
Parental / Guardian Information: For learners under 18 years of age, parent or guardian contact information and supervision preferences.
Inquiries & Support Communications: Messages submitted through our contact form, support tickets, scheduling change requests, and feedback forms.
Technical Data: Browser type, operating system, approximate geographic location by IP address, and platform usage metrics to ensure optimal video conferencing performance.
3. How We Use Your Information
Your personal information is used strictly for legitimate academic, operational, and administrative purposes:
Matching you with qualified, native Arabic tutors suited to your learning pace and goals.
Coordinating live lesson times across different international time zones and sending reminders.
Recording student progress, attendance, homework assignments, and teacher evaluations.
Processing tuition payments, renewals, and issuing official invoices.
Providing responsive customer support via email and direct WhatsApp messaging.
4. Live Session Confidentiality & Privacy
We place supreme emphasis on moral and Islamic privacy during all live lessons:
Dedicated Gender Alignment & Zero Unauthorized Recording:
Sisters learn exclusively with certified female instructors, and brothers learn with experienced male instructors to guarantee total comfort and modesty. Arabic Flow strictly prohibits recording sessions without prior explicit mutual written consent between student/guardian and the Academy administration.
5. Data Protection & Security
We employ modern industry standards to protect your information against unauthorized access, alteration, disclosure, or destruction:
All communications and data transmissions across our platform are secured with modern SSL/TLS encryption.
Sensitive student and teacher databases are restricted to authorized administrative personnel on a strict need-to-know basis.
We never sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances.
6. Payment Information
All online credit and debit card payments are handled securely through PCI-DSS Level 1 compliant payment gateways. Arabic Flow servers never store, process, or have access to full credit card numbers or banking security codes.
7. Children & Youth Privacy
We take children's digital safety and religious education with utmost responsibility. For students under the age of 18, all accounts must be initiated with parental or guardian consent. Parents retain full visibility into lesson schedules, teacher notes, attendance logs, and communications at all times through their dashboard.
8. Your Rights & Choices
Depending on your jurisdiction, you have the following rights regarding your personal information:
Right to Access: Request a summary copy of personal data held about you or your enrolled family members.
Right to Rectification: Request corrections to any outdated or inaccurate details in your student profile.
Right to Erasure: Request the deletion of your account and personal history upon completing or concluding your studies.
9. Changes to this Privacy Policy
We may periodically update this policy to reflect operational improvements, new course offerings, or legal requirements. When updates occur, the "Last Updated" date at the top will be updated. Continued use of our educational services indicates acceptance of the revised terms.
10. Contacting Us
If you have any questions, inquiries, or privacy requests regarding your information, please contact our administrative team directly:
Arabic Flow Academy
Email: info@arabic-flow.com
WhatsApp Direct: +20 10 29902417
Questions Regarding Our Policies?
Our academic and administrative team is available to assist you.